Sorry this is a bit more formal than we would like, but I am sure you understand the need..
If a booking is made eight weeks or more before your holiday a deposit of one third of the rent is payable to secure the booking. If the booking is made less than eight weeks before your holiday, the full rent must be paid at the time of booking.
The final balance is due eight weeks before the start of your holiday.
We prefer to accept payment via BACS. Please contact David for our banking
details.
If you wish to cancel your booking you will only receive a refund of moneys paid if we are able to re-let the accommodation, in which case we will refund any amounts paid less a 20% administration charge. All cancellations must be in writing or e-mail.
Rental includes all linen, electricity, heating oil and your first large load of logs for the fire; all subsequent loads are charged at £10 each load.
You agree to pay for any losses or damage to the property caused by you or your party (normal wear and tear excluded) and we reserve the right to terminate your stay if any of your party are not treating the property with due respect.
If for any reason beyond our control your house is not available on the date booked we will agree to refund all rentals paid, but you will have no further claim against us.
Both houses and common areas are nonsmoking and sorry but we are unable to take pets.
Arrival time is after 4.00 pm and we ask you to leave by 10.00 am on your day of departure
Whilst you are welcome to have guests to stay during your holiday and we will make up extra beds if you let us know before you arrive, please do not exceed the maximum number of beds in the house (Red and Blue Houses up to six plus cot and yurt up to five plus cot) or the maximum agreed number for a short break.
We are looking forward to meeting you and hope you have a great holiday at Lombard Farm!
At Adventure Cornwall we are fully committed to your physical health and safety, however with all adventurous activities there are hazards and so the associated risk of injury.
We strive to minimise these risks by carrying out risk assessments and adhering to strict in-house and National Governing Body safety protocols for each activity and we only employ instructors and trainers with the necessary experience and qualifications to lead these activities.
We will always aim to tailor the level of the activity to suit your ability and our aim is always to make the adventure enjoyable. However, there is a need to be relatively fit and not be suffering from any medical condition that may be exasperated by physical exertion so if you have any concerns about participating in these activities, please talk to us or your doctor before you visit.
We rarely cancel activities, but sometimes, due to bad weather or similar considerations, it may be necessary to cancel or postpone a particular activity. In this situation we will offer a refund or alternative activity. However you agree that you will have no further claim against us.
Anyone under 18 must have a parent or legal guardian with them. If you have very young members in your group, ask us about which activities would be most suitable
You also agree that you and your party will abide by all reasonable instructions given by you guide or instructor. These instructions will be given for the safety of you and the groups.
Thank you!